Technical support through chat line have been very good but samples dept. needs MAJOR improvement. Requested color samples strips to be mailed on 1/17. cabinetdoordepot confirmed they will send on 1/18..should arrive "4-6 days". 1/27 emailed cabinetdoordepot that it has not yet arrived. 1/29 cabinetdoordepot is checking with "samples dept". 1/30 cabinetdoordepot said samples mailed on 1/21. still received nothing by 1/30 ask them to remail. 1/31 they replied "will do". Not sure if they will sit on it for a few days again or hopefully kick it up a notch and get it out.

2 weeks and counting for simple paper strip mailed in regular envelope from colorado to ny.. Losing confidence in this online retailer and not sure if i will go thru with placing an order.