Warning! Our pets were held hostage and they called the police when I requested they release them.

I'm not going to go into all the detail because I want to put this whole horrific experience behind me.

There is a word limit here. If you want the full review look at yelp.

But I cannot in good conscious not warn others about the criminal practices.

This is our 3rd visit.

1) we were promised a 2 for 1 price.

When we got there, suddenly they don't offer it anymore. After asking for a supervisor, they agreed.

2) Our cats were stressed by leaving the home for this reason, I requested that they do not take the cats until the doctor is ready to see them.

After 40 minutes of waiting I asked for an update. they said the doctor is ready to see them.

They took the cats. we wait 40 minutes and check in.

The doctor will see them now.

5 minutes later they come out with a $700 bill!

This is for a simple cold.

The bill was stuffed with 80% unnecessary fees.
Enough eye medication and anti biotic for 10 cats!

And they $500 for X-ray because I cat had coughed twice last week. Insanity.
For human doctors this would be insurance fraud.

They admitted that the X-ray wasn't really necessary. And that we can buy the medication ourself online.

Another person calls us and she has a whole new bill with new charges on it.

Now with flea medication for every cat.
AND
They again are charging us $60 extra that I corrected them about twice already.

I also asked, is it okay for the kitten to come in on Friday for his vaccination round?

Yes! Absolutely!

The other person said of course not. You can't vaccinate a cat when they are sick!

This was clear that either this person was lying or they are incompetent.

At this point, I can hear dogs barking and my cats have been neglected and left in their carriers for over a close to 2 hours!!!

So I asked for the cats to be released into our car as we figure out the charges and the treatment plan.

Because clearly, there are extreme discrepancies.

You know what she said?
No. You cannot have your cats until you pay the full amount right now.

Not only is this immoral and disgusting to hold a living being hostage. It is totally illegal.

I again requested and the response is you pay in full right now or we hold your cats hostage.

So I got out of my car and went to the door to ask for our cats to be released.

That's when she called the police!

This is so horrific that I wouldn't believe it if it didn't happen to me personally.

Finally, the doctor comes out and be apologizes.

He explained that holding the cats hostage is wrong and against their policy.

At this point, I only wanted our cats to be safe. So I paid the full amount and left.

What became imminently clear is this:

They don't care about your or your pets here.
This is not a vet office. It's more like a vet sweat shop.

They overbook appointments, give less than 5 minutes for every pet and try to squeeze as much money out of you as possible.

There is no attention to detail or care for the pets. And they try to pile on as many charges as possible.

Our cats are our children as I'm sure yours are the same. And I cannot in good conscious allow such predatory and incompetent behavior to hurt others like it hurt us.

And if you have been abused by this office in the past, I urge you to make it known. Contact the veterinarian board and file a complaint.

There are rules and regulations in this country to prevent abuses like this and we have consumer and medical rights. And such abuses must not be allowed to continue.

I'm sure Ocean Vet will respond below in their "nice language" and saying how much "they care".

But actions speak louder than words.

The same person on the phone was very "nice". But became extremely vicious and didn't hesitate for a second to call the police when she didn't get 100% her way.

There are a lot of honest and amazing vets out there. But this isn't one of them. Please support good, ethical businesses and lets stop these "vet sweatshops" from abusing more people and animals.