Austin Plumbing & Polar Express Heating and Air of Waukesha County

Business Description:

Categories

plumbing, heating, and cooling
Request an appointment

Reviews

5 Stars

Hartland, WI

5

Airconditioning tune up.

Todd came for our annual A.C. tune up 9-6-2017. He did a great job, fixed what needed to be done, even leveled the outside unit. Great service, I would recommend Austin Plumbing and Polar Express to every one. Read More

5 Stars

Waukesha, WI

5

Excellent service

Chad explained everything clearly to me, was on time, and answered all of my questions. I would definitely hire this company again and I would request Chad! Read More

5 Stars

Town Of Oconomowoc, WI

5

Very helpful. Wonderful explainations

Personable, and helpful, good clear explanations for and old lady. On time --- love the pre-call Read More

2 Stars

Waukesha, WI

2

Update on Review

Thank you for returning my call. However, I still think you are too expensive. I will agree that I may have under estimated your total time on the job. You may have been here 6 hours between the 2 plumbers. Please check your dispatch records. Read More

1 Stars

Waukesha, WI

1

Your are too expensive. Something Smells BAD

Scott was out to repair a broken sewer pipe. He recommended on epoxy sleeve to repair the pipe. It did not work. He was there for maybe 4 hours total. Scott was very nice and seemed to know how to fix the problem. I was charged $4800 for time and material. I... Read More

5 Stars

Delafield, WI

5

A job well done

Jim was extremely professional- arrived on time, worked efficiently, explained each and every thing he did and even offered a few extra tips! I was very impressed with the quality of work, attention to details and a complete and thorough clean up! I'd without... Read More

5 Stars

Delafield, AP

5

Excellent! We are happy we took out the service contract.

Pete did an excellent job for us today! He is very knowledgeable, pleasant, professional! Read More

5 Stars

Greenfield, WI

5

Excellent All Round Sales, Service, and Customer Relations

We have had Polar Express performing our boiler, heating, and air-conditioning routine support since 2010. Over the years Todd and Chad have done an excellent job maintaining our appliances, explaining the work accomplished, and getting to know us. It is great... Read More

5 Stars

Pewaukee, WI

5

Excellent staff and service

We really appreciate the staff at and service from Polar Express. It's run truly like a small, local business so you feel like you are known as a valued customer. They know your name and treat you like they know you personally. We trust what they have to tell us in... Read More

5 Stars

Merton, WI

5

Very helpful and informative! Great service plan.

My service technician Scott was very helpful and informative. He made sure I understood what he was doing and why. He made me feel confidant with my repair decisions. Read More

5 Stars

Pewaukee, WI

5

Air Conditioner Tune-up

Todd came over for my yearly air conditioner tune-up. I had clothes in the dryer - he noticed my dryer exhaust pipe was plugged. He cleaned both my dryer and furnace exhaust pipes outdoors for me - without me asking. WOW - what great service!! Been using Polar... Read More

5 Stars

Sussex, WI

5

New Furnace and Air Conditioner

Mitch and his partner were extremely courteous and friendly. The entire experience from quote to completion was done with great care and professionalism. I would highly recommend Polar Express. Read More

5 Stars

Pewaukee, WI

5

Water Heater Replacement - Same Day Service

I returned from a business trip and was informed by my wife there was no hot water. I called Austin Plumbing the next morning and they had a technician at my house within 2 hours. Jasen was extremely knowledgeable and professional. He replaced the water heater... Read More

5 Stars

Hartland, WI

5

They go beyond what you expect

Today Todd came over for our AC tuneup which was included in the purchase of our new AC last year. He actually trimmed the bushes around the AC at no charge and gave me a new tip on how to keep the house cool during summer. I love this company. Read More

5 Stars

Menomonee Falls, WI

5

Amazing service

What a great experience from office staff to my plumber Pete who gave me the best service possible. I would highly recommend this company and especially Pete m Read More

5 Stars

Delfield, WI

5

Very professional and helpful - Jeff Ratajczyk was great. Austin helped us out on short notice and we really appreciate that, as well as the company's continuing professionalism.

Same as the summary -- great job by Jeff and appreciate the professionalism he brought to the job as did Austin Plumbing as a company. Read More

5 Stars

Hartland, WI

5

My Diamond Club plumbing inspection was performed on 6/22/17. Pete, the plumber, arrived at the exact time that was scheduled. He was very professional and polite. All my questions were answered in a manner that was easy to understand. I was very pleased with the complete inspection. This was my 6th inspection and it is great to have peace of mind knowing that all is well and that they are readily available for any problems.

The inspection is very thorough for all plumbing needs. Routine water heater maintenance was performed. Pete showed me that the anode rod was eroded and needed to be replaced to prevent a major water heater problem. I feel secure that these maintenance inspections... Read More

5 Stars

Eagle , WI

5

Outstanding Service, Response, and Quality

Used Polar Express in the past for furnace tune-up, that experience was top notch! Since my experience was outstanding with my furnace I decided to call for my central air unit. Chad, Service Rep and Installer, came out to review my current (very old unit - 27 yrs... Read More

5 Stars

Oconomowoc, WI

5

Great Experience

They did a great job. I recently used their services for the first time when I needed the toilet in my home replaced. The repair technician on-site arrived promptly, he was very nice and polite when we spoke, and he got the job done quickly. He was able to remove... Read More

5 Stars

Ovonomowoc, WI

5

Always a good experience

I had a tune up/ inspection on the furnace & air conditioner of a older home. Chad came for the inspection and went through everything very thoroughly. Sad to say that the air conditioner was very old and needed to be replaced. Chad explained why this needed to be... Read More