We have had Polar Express performing our boiler, heating, and air-conditioning routine support since 2010. Over the years Todd and Chad have done an excellent job maintaining our appliances, explaining the work accomplished, and getting to know us. It is great having the same support technicians that know us and our appliances. During Chad's last visit he mentioned our A/C had some issues that would probably need to be addressed within a couple of years. About a month later the problems surfaced. Chad was out the next day, went through the system, and explained all the options. We elected to replace the system. The next morning Mitch and his assistant were here by 9:00 AM to replace the A/C with a new unit. The job was accomplished quickly, with quality workmanship, and to our satisfaction. Job well done!
The staff we interface with at Polar Express is great. I hope the owners never forget how important these individuals are to the success of the company.