My pet had been a patient at ACEA for 4.5 years. This last Thursday, she was bit by another dog. Unfortunately, ACEA didn’t have time to see my dog and all of the urgent care facilities were closed. The emergency service was giving me a 4-5 hour estimated wait time. Obviously, I was very upset and didn’t know the extent of her injuries. I went in to ACEA to ask for a dr to come out and take a look. I needed advice on whether or not I should take her to emergency services. The receptionist was extremely rude and told me that I wasn’t going to see a dr and that I needed to leave because I didn’t have an appt. I told her I would sit and wait and that I wasn’t leaving until I saw someone. She told me she would call the police to have me removed. After a couple visits to the back room and a phone call, a vet tech came out and took a look at my dogs wounds. At that time she told me the wounds were not superficial and that she likely needed stitches. I didn’t have a problem bringing her to emergency services if the trip warranted it. I was extremely disappointed in the lack of care and compassion I received. Their values on the wall when you walk in are “Care, Compassion, Commitment “. ACEA showed me none of those values. Instead, they send me this letter. I really expected more from ACEA. The time when I needed the most compassion and care they treated me like an inconvenience.