First let me say that mr Perlman and his staff at positive pest didn't hesitate to prioritize me problem. Darnell the man they sent was clean courteous and professional from the start. He called ahead and gave me a 40 minute heads up. When's he arrived he identified the type of insets infestation I had and laid out options to rid my home of the carpenter ants. Within 24 hours the bugs were gone. This was 3 weeks now and not 1 ant in site. Best exterminators I've ever dealt with.