We called Ben early this morning about a mouse problem that we are having. He heard the frustration in our voices and was reassuring. He promised that someone from Positive Pest Management would be at our home later in the day. Within a very short period of time, Rob was at our door and immediately began to assess the problem. He was clear in his explanations and showed us possible entrance ways that the mice could take advantage of. He worked very quickly and efficiently, letting us know exactly what he was doing every step of the way. Ben called us to check on how everything was going. Rob got on the line and outlined what he was seeing. Not more than 15 minutes went by before Ben called us back with the phone number and name of a contractor who he has worked with in the past. I have been in the customer service business for quite some time and I would suggest to Ben that he consider branching out into the service consulting business. Outstanding people providing quality service, all the while showing care and concern for the customer.