I thought I might have a bed bug problem. Positive Pest Management responded to my e-mail with pictures immediately. I am sure most people can identify that when you find a bug that could be a bed bug panic sets in and a quick response is appreciated. Positive Pest Management eased my worries by confirming what I found was not a bed bug. Other companies have yet to respond. Thank you Positive Pest Management. I will sleep well tonight thanks to you.