I found a big on my bed and captured it in a pill bottle. I called in and they have me clear descriptions of how to kill it and asked me to send a picture so they could figure out who kind of bug it was. 20 minutes later I had an answer that it was a spider beetle. I saved so much money and time because they knew and sent pictures of what I really had in my room. If I ever have another issue I'm calling these guys first thing.