Business Description:

Quality maid service, house cleaning and carpet cleaning services for Richardson, TX, North Dallas, Plano, Frisco, Allen, Carrollton, and Garland, for 35 years.

Categories

house cleaning services
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Felicia's Review

Service

Total Experience

Will Recommend

Dallas , TX

Supermaids Inc

Happy but disappointed.

I'm happy with the management side. They were fast, and very nice. Cleaning side I'm not very happy with. My appointment was supposed to be at 8:30, and she admitted to getting lost, and didn't show up until 9. Which is fine, but she never called and let me know. I had to call the office. My small one bedroom apartment was completely empty. She did great on my oven and fridge, but nothing else was really wiped down. My vents, baseboards, ceiling fans, aren't dusted. My counter tops were just ran over with a dirty rag. Not really cleaned... She gathered all of the trash, but didn't take it out. I understand it probably gets hot while cleaning but she turned my ac down and didn't return it back to what it was before. My light fixtures also are not wiped down either. I just feel like everything could have been better over all. Considering a move out cleaning is practically everything she missed. Just not very happy that I had to come back and go back over everything, after paying and tipping her very, very well.

comments

We appreciate this lady's positive remarks and regret that she wasn't entirely satisfied. That is why we ask for the customer to check the job before our lady leaves. She gave no indication of dissatisfaction to our lady, plus tipped her, so who knew? We appreciate her balanced review, and would always take whatever steps necessary to please her if she tells us.

Supermaids Inc commented on 06/28/2019