I'm happy with the management side. They were fast, and very nice. Cleaning side I'm not very happy with. My appointment was supposed to be at 8:30, and she admitted to getting lost, and didn't show up until 9. Which is fine, but she never called and let me know. I had to call the office. My small one bedroom apartment was completely empty. She did great on my oven and fridge, but nothing else was really wiped down. My vents, baseboards, ceiling fans, aren't dusted. My counter tops were just ran over with a dirty rag. Not really cleaned... She gathered all of the trash, but didn't take it out. I understand it probably gets hot while cleaning but she turned my ac down and didn't return it back to what it was before. My light fixtures also are not wiped down either. I just feel like everything could have been better over all. Considering a move out cleaning is practically everything she missed. Just not very happy that I had to come back and go back over everything, after paying and tipping her very, very well.