Had 1000 sq ft of hardwood floors done. Agreed to estimate and asked if some floor boards would be left behind in case of future accident. No boards were left and I requested at final for some to be ordered. We have many squeaks in high traffic area (main hall and entry way). A rep from the installer came out and was unsuccessful in alleviating problem. I called Mitchell, who said he is the owner, 2x and he did not return my call. This could be taken care of if he and Fine Floorz would be be responsible for their work. I told him at the onset that we would be using his company because of a recommendation and we would also recommend them to our friends. This is not going to happen and our experience will be related instead.