Torsion spring broke on garage door, tech came fairly quickly, installed "upgraded" spring on right side to handle my heavy door. ((Strange since original size spring lasted 12 years). Anyway, all was great until several days later when garage door closed $@!#%-eyed. One side was a foot higher than the other. I go inside the garage to find cable had unwrapped from the spool. I prop door and wind back around the pulley so door closes properly. Call Smokeys and they are irate because could wound up cable and should have called them. Explain it happened after their work hours and wasn't going to leave my garage accessible overnight. They refuse to come out and readjust or check the door. Find a neighbor who works for a competing company, he readjusts the tension and door works great. Tool him 10 min to fix. Fast forward 3 1/2 years later and new spring breaks. Smokey only has 3 year warranty! Paid top price for these "upgraded" springs that didn't last 1/4 the life of previous springs.