I had a negative experience with Design Furnishings. First of all, I would like to say that the product that I ordered was really wonderful and was exactly what I was looking for. But I had to make multiple phone calls in order to know where my product was, and I found out that the furniture that I was looking for ended up being destroyed because of an accident. It was a pretty stressful experience not knowing where my product was. I think that the company really needs to work on tracking their shipment. One of the workers, Jay, in spite of everything, did spend some time going back and forth with me, trying to figure out the entire situation. So I was happy that he did his best and tried to follow up with me about everything that went on. Overall, they have great products, but need to work on the shipping process.