While reading this review you may think for a moment that my perspective is negative, but it is not. We bought into TrueNAS at it's very earliest inception. I was looking for a high performing solution for our virtual environment on a shoestring budget. I am also a proponent of companies that are built upon open source products. So the TrueNAS storage system was a good fit.

Their original product was built on top of Supermicro hardware. I've bought nothing but Supermicro for over 10 years so this also seemed a good fit. But, the truth is we ran into issues only a few months in after receiving and installing our TrueNAS. We had various hardware issues that spanned over several years. It was a struggle and in all honesty there were times I thought it was time to move on to other products.

Introducing iXsystems support team. This is why I stuck it out with their product. Their support team was always available and never gave up on working through the problems. I'm not going to go into granular detail about each of the various issues we had over the years and how their support handled each one, but there wasn't anything they wouldn't do or try to assist us in getting through the problems we were having, at their expense. I've worked with Tier one product lines that had frustratingly outsourced support or would rather hold the customer accountable than themselves. This was not my experience with iXsystems.

This is why I am still using the TrueNAS product today. We are now on their new hardware HA platform and it has been solid in both stability and performance. Regardless of the newfound stability in their new product line, I sleep well at night knowing that the iXsystems outstanding support team is a phone call away.