Tru-Comfort Inc.

Business Description:

Heating, Air Conditioning, & Indoor Air Quality systems installation, maintenance & 24hr emergency repair for homes & businesses in PA. Satisfaction Guaranteed.

Categories

heating & air conditioning

Yk's Review

Total Experience

Will Recommend

Value

Bethlehem, PA

Tru-Comfort Inc.

worst experience ever, service quality and integrity can not be trusted.

Worst experience ever. The owner Bill is rude and very unprofessional. Had an appointment with him at 9 am but my tenants didn't hear him knocking the door. I called back 15 mins later to apologize and reschedule. I apologized many times and tried to calm him down but he was getting all mad and went on and on for 20 mins and then hung up on me. I was so shocked when he said, "your tenants didn't answer the door probably because they were having sex", "you are not from this country and you are what you are". In the conversation, I thought he was a technician, but he somehow felt this very insulting and got so angry, saying "I'm not a technician, I own the f*cking company", and all the following sentences with the F word and then hung up on me (I feel bad for the technicians who work for this company..). It's hard to imagine all these are from a 73-year-old educated (I assume...) business owner.

No customer deserves such treatment and this is not the right way to do business. The service quality and integrity of this company cannot be trusted with their owner behaving like this. Also, for house owners who were not born in this country, don't bother calling. You won't be treated with respect as their owner believes there is only "20% chance" to get your business because English is your second language so they don't care. I've been working with several local cooling/heating companies for years and had no problem with any of them. This is the first time I met such an unprofessional company and rude racist owner with absolutely no manner.