Business Description:

Moving by Design is a Houston based moving company and provides moving services in the Friendswood, Alvin, League City, Dickinson, Manvel, Pearland, and Clear Lake

Categories

moving & storage
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Steve's Review

Service

Will Recommend

Total Experience

San Leon, TX

Moving By Design

A Real Let Down

I had used Moving by Design once before. Two gentleman came and moved some things for us, and we had a great experience with top notch people. So, when I needed to move some more things i didn't hesitate to call.

This time three movers came out. The two younger guys were great. They were courteous, helpful and worked really hard. The older gentleman who was "in charge" was a different story. He had several snarky things to say to us (the customers), and the way he spoke to the other two guys showed no true leadership skills at all.

The worst part came when it was time to settle up. He lied about the time spent and overcharged us. He insisted that they had arrived at our apartment long before he did and that the 10 minute trip from the office to our apartment had taken over 40 minutes. I guess I should have made him document a start time from the beginning, but my previous experience was all above board. In all he charged us for an extra hour that they did not work. And then, for the final kicker, he wanted a tip.

I have recommended this company since our first move with them. i won't do that anymore.