Business Description:

Moving by Design is a Houston based moving company and provides moving services in the Friendswood, Alvin, League City, Dickinson, Manvel, Pearland, and Clear Lake

Categories

moving & storage
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Angela's Review

Service

Will Recommend

Total Experience

Houston, TX

Moving By Design

Overall good experience

I searched for a moving company in my area on the Better Business Bureau website and found Moving By Design. I called for an estimate and the president of the company answered the phone. Tim Gray asked a few questions and requested an appointment to come to my home to provide the estimate. Tim was quick and efficient with providing an estimate and scheduling our move. On move day, the three man crew arrived when scheduled, introduced themselves and set about understanding my needs in moving to a storage unit. Marquis did an exceptional job in packing the truck and it was completed in a timely manner. The crew took a 30 minute lunch break in route to storage, which was noted on my final invoice. Upon arrival at the storage, another of the crew, James, took the lead to pack the unit. I was told it would take about two hours to pack the unit and I could come back later if there was something I needed to take care of. I was asked by another of the crew if I was not going to go to lunch. I chose to stay for the move in to the unit as I would have no recourse to recover damage, in the event there were any. The crew member packing my belongings in to the unit did not seem to take as good care as the crew member packing the truck. He allowed wood to scrape against wood, stacked items precariously (in my opinion), downplayed and tried to explain away marks in leather furniture, and made comments regarding his abilities and knowledge of the moving industry. This crew member was quite personable and conversational, but he also was quite outspoken and assuming. The third man of the crew, Jared, was very nice and a hard worker. He has been with the company four years, since high school, and is working his way through college. There were two torch lamps that were damaged after they had been placed in the unit when the remaining items were being brought in. The leather sofa became marked after leaving the house before I saw it again at the storage unit. The marks were very like fingernails would leave marks if scrapped across the leather. I do not consider this damage as the marks will come out with leather cleaner/polish. I returned to the unit the day after the move to find the crew's drink containers and the damaged parts of the torch lamp in the hall by my storage unit. The invoice was less than the estimate provided. The crew worked very hard the whole time they were moving my belongings. Overall, I had a good experience, can recommend Moving By Design and would use the company again.