Business Description:

Moving by Design is a Houston based moving company and provides moving services in the Friendswood, Alvin, League City, Dickinson, Manvel, Pearland, and Clear Lake

Categories

moving & storage
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Jennifer's Review

Service

Will Recommend

Total Experience

Houston, TX

Moving By Design

Not Happy.

I had a bad experience with the management at Moving By Design. The issues started right at the beginning of the service. I spoke with the owner about three or four times prior to the move, and was promised 5 wardrobe boxes. Well, when the day of the move came they didn't have that amount. When they contacted him, all he said was sorry, and that he didn't have any more boxes of that type.

During the move, a leg was completely off one of my end tables, a medallion was ripped off another piece of furniture, and another of my tables was damaged. The moving truck leaked oil and stained the ground right in front of my new home. Throughout the service I wasn't able to get a hold of the owner, and he never got back to me, which was very rude. The movers were able to give a little discount on the damages caused during the move, but not enough to make it worth it. By the end of the service, I was left with the feeling that I was charged too much.

As far as the good parts of the experience, and why I can't rate them 1 star for everything, was the movers themselves did what they could. It was raining really hard the day of the move, and they moved me out of a third floor apartment. The movers hung in there, and got the job done. But, as far as my experience went with the owner, I won't be using his service again, and wouldn't recommend him.