I honestly don’t know where to start to explain what a horrible experience I had with this company. Please read further and whatever you do, if you value your time or money, do not go with this company.
I know there are lots of good reviews on here – those reviews are the reason I called this place. However, read carefully and note that most of those reviews list specific names of movers; if you are not getting those names, you’re probably going to have an experience like mine.
I have a one bedroom apartment and was moving to another, smaller one. This is what I had to move:
• 1 bed
• 1 sofa
• 1 china hutch with two glass shelves
• 1 TV
• 1 easy chair
• 3 chests of drawers; 2 small end tables
• 1 kitchen table & 4 chairs (the $150 kind from Walmart)
• 3 fake potted plants (from TJ Maxx; less than 5 lbs each)
• < 25 boxes
• 3 wardrobe boxes
• 3 lamps (wrapped in bubble wrap/boxed)
I have moved twice in the last three years (last time with an additional sofa & desk!!) and have never had the move take more than three hours.
The movers literally did not have to walk more than 5 feet into my place aside from getting the bed. Everything else was packed and stacked neatly by the door in the entry they walked into. On top of that, they profusely commented on how well I had packed everything and what a nice experience it was for them to be in someone’s home and have the move be organized and efficient and clean.
The movers were Tracey & Andy. Their walk to the truck was less than a city block. They took almost 45 minutes to decide where to park. They took 8.5 hours to move me.
Tracey would disappear for 10-20 minutes at a time. He liked to flirt and talk and comment on my things. He used my bathroom five times. He wandered around from room to room not really doing anything. He kept asking to move the two pieces of furniture I didn’t want move, instead of all the other things that were waiting to be moved. Every time I told him to focus on the boxes and furniture in the front room, he’d say something like “oh, yeah” and wander back away. I don’t know what he was doing aside from when he helped Andy move the bed, couch, and chests. I finally asked Andy where Tracey kept disappearing to, and Andy told me he was “rearranging the truck.” Andy also kept apologizing for his partner, and said he’d never worked with him before and wasn’t expecting him to be such a slob. I have pictures of Tracey carrying one item (a fake potted plant) down; he would frequently take one-item trips.
Andy worked hard, but there’s only so much one guy can do when it’s supposed to be a two-man move.
In hour five, I started helping them move myself. I took all the remaining boxes down the stairs, by myself. We left in hour six, for a 25-minute drive to my new place. I arrived 30 minutes before they did. When they got there, myself and my new neighbors took furniture in and unloaded wardrobe boxes and set up the table/chairs/easy chair. It took us less than half an hour to unload, and we did at least 50% of the work.
The worst part was the manager Tim Gray. After 4.5 hours, I called Tim and asked what the $@!#% was going on with his men. He argued with me, was rude, and told me it was “illogical” for me to assert that it was a one-man move. Instead of saying “Gee, yeah, it’s totally crazy that my men still haven’t even loaded up the truck yet” – he tried to tell me that it was because their walk was too long and that he’s never had trouble with Tracey before. He also tried to say I must be insane, there’s no way a one bedroom was taking that long. I guess idiots in action have idiots in charge, because yes, my WHOLE POINT WAS HOW CRAZY IT WAS to take SIX HOURS to load a one bedroom into a truck!
Tracey broke a shelf in my china hutch. Tim tried to argue that he shouldn’t have to pay for it because the insurance I bought from them doesn’t cover unwrapped shelves. I didn’t tell Tracey not to wrap it; in fact I sat and watched him wrap the first one.
Andy and I called Tim to get a refund on the work. He wanted to charge me $675 for the move, which he said was a discount. Andy told him what a worthless human Tracey had been all day, and Tim ridiculed Andy and tried to argue with all of us. He knocked it down to $550, and that was it. Now my shelf is broken, it’s two weeks later, and I still don’t have a new shelf. I get to enjoy nasty emails from Tim about it, though.
Not only is MbD more expensive than other movers for a 2-man crew (you can easily pay $100 or under for the same team), the manager is a crook and the moving crew you get might be on drugs or brain dead. Your time and peace of mind on the day you move is worth more than taking a gamble on the experience I had with this company. Gamble with something else.