My experience with Moving by Design is that they did not deliver what they promised. When they were upstairs moving things, their workers messed with my air conditioner, and had it running full blast with the doors open. This was in summer. They were supposed to take a one hour lunch break, but it ended up being two hours. Finally, when we unpacked we discovered that many of our items had been scratched, or damaged in other ways. This was our first experience with Moving by Design, and our last!