Our move was a little tricky, in that we were moving from a house to an apartment temporarily. So some things were going to be boxed and stored, and some things, like daily dishes, under clothes, coats, etc... needed to be moved to the living space. I was concerned that boxes would be misplaced, but was assured multiple times that they had it under control. Was I ever wrong for trusting them. We are still looking for basics. Specific things like coffee cups, plates, daily glass ware, coats, daily clothing, were packed away in the front of our storage unit. We will never use these guys again! Additionally, They parked over 100 ft from the apartment and hand carried boxes. After the third time of telling them to move closer, nothing ever happened. Note: You pay by the hour per person, including lunch, which on the last day was an hour and a half. I had to call them 3 times to find out where they were.