Business Description:

Moving by Design is a Houston based moving company and provides moving services in the Friendswood, Alvin, League City, Dickinson, Manvel, Pearland, and Clear Lake

Categories

moving & storage
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James' Review

Service

Will Recommend

Total Experience

Galveston, TX

Moving By Design

NEVER USE THIS COMPANY! Most unprofessional moving company ever

Three guys show up to move me. They start THROWING my things. Yes throwing. One guy disappears for 25 minutes. I asked him where he went, and he said "to the bathroom". Did I really just pay someone to take a dump?!?! Then, they uncase an instrument of mine and start playing it in the middle of the street! He was clearly not a musician and could have damaged my instrument. halfway through loading everything into the storage unit, one guy tells me "you are up to 3 hours now. Would you like to stop?" I said "no, I started a timer on my phone when you showed up. We are at 2 hours". He then informed me that they charge an extra hour for "driving" even though this was not covered when I called them. All three guys tell me Tim does this all of the time. So I call Tim, so IMMEDIATELY gets rude and defensive (sounded like he had heard this all day). I tell him about the whole situation. How does he suggest to fix it? He admits that he sent out the worst group of guys he had, and next time I call, he will send me his best group. There will be no next time. If he willingly sends people like this to move your stuff. So I hire someone else to move my stuff out of the storage unit, and into the new house. Come to find out every piece of furniture is scratched and gouged, there is a hole in my very expensive clouch, my bicycle is broken, and countless other items are damaged. Avoid Tim and this worthless excuse of a moving company at all cost. I am out so much money because of his worthless company.