The job they did was okay, but they misjudged a few things.
I was moving some things from storage where Moving by Design is located. They loaded it all up, came to my apartment, and were then going to move them over to a new house. On the first day of the planned move to the house, they brought a truck that was too small. They couldn't get all of my furniture into the truck, so they said they would come back and get the rest of it later.
I had had a contractor in the house, so there was wet paint in there. The movers moved some stuff into the house, but most of it went into the garage. They came back on the second day, again with a truck that was too small. We moved what we could again. James, the main guy who had been working on it for those two days, came back the third day with another guy. They thought it would take a couple of hours. Well, they didn't leave my house until a quarter to midnight. They grossly misjudged the timing and took way longer than anticipated. I was not happy about that.
Moving by Design had helped me on projects before this and done fine. Everything was alright in the end, but I feel I spent more time and money than I had expected because of these incorrect estimations.
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