Will and Austin provided an estimate and outlined the process they would use to clean the carpet. They offered me a good discount to have all of my carpets and rugs cleaned. My rugs and carpet look brand new and smell really fresh. I have an older dog and the carpets needed to be freshened. Thanks for a job well done!

The only negative for me was the bargaining process re: the price of the services. I feel you should standardize your pricing, make it clear to the customer from the beginning and there should be no need for the technician or the client to speak to anyone in the office to lower or change pricing. It felt a little like buying a car, which no one enjoys. The carpet cleaning itself was well done. I'd just change your pricing strategy.