Unfortunately, negative stars are not available. So many things are wrong with their work but not enough room to type it all. If you want to be taken advantage of, this is the place to go. I will not mention the salesman's name, I'll just call him ris. Ris gave me a quote(per sq ft) for laminate like flooring over the phone(I realize it had to be measured) completely different price when I got there and by the time it was all said and done the price changed(per sq ft) 2-3 more times AND after installation I find out it did not include the trim. Funny thing is, he bad mouthed Empire Flooring, but not only would they have been less expensive, the flooring would not be coming up less than 2 months after installation. I don't know if he took advantage because my husband had literally just died. But I now have to pay someone to fix the flooring that is coming up, take out the wrong flooring and put in what I wanted, do the bathrooms and add the trim. I hope Ris enjoyed his commission.