Excellent Customer Service
When I first started my search for someone to install tile in my house, I went to a very high end tile supplier and installer here in Indianapolis. Because my job was a smaller job, they treated me as if I wasn't important enough. Although they accepted the job, a month went by, and I never heard from them. When I called in, they told me I was on a waiting list. I felt very disrespected. Then one day, my husband and I happened to be driving by Floors To Go's building, and my husband said, "let's see what they're about." And I am so glad we did! They were very excited to have us as customers. We were respected and treated as a priority, which was great. And the work they did on our floor was excellent! We had them install tile on the floor and had some expensive detail tile put on a wall. Both the floor and the wall crews were professional, polite, and courteous. My only complaint is that I am not entirely satisfied with a part of the detail tile. The worker who installed it used caulk in one section instead of grout, and it's starting to shrink up. Besides that, everything is wonderful. If you want great customer service, I recommend Floors to Go!