Bob Stine was awesome thru the whole process. He helped us out and answered all of our questions concerning the floor and gave us samples. We only had one issue which I discussed with Bob and that was the clean up mess that was left for my wife and I. I called Bob and explained the situation and he was very kind and took care of the problem. Great to work with. I only called Bob and explained this issue to him because I did not want other customers to have this happen to them. But as far as the actual installation, it is great.