We used them for storage & 2 moves within the same year. First move went ok. The moving crew was hardworking yet still went a few hours overtime. Our stuff was stored for a couple of months until the final move. When I went to pick up the chandeliers in storage on the day that the electrician was scheduled to install them (which I had arranged with Kim WEEKS in advance), many of the essential parts that are needed to hook it up were missing. When I called to ask where these parts were, no one would get back to me for days and the installation had to be cancelled. For the second move, a different moving crew came. Sratched our new wood floors, damaged our furniture (broke a chair and several knobs that are irreplaceable), broke our curtain rods. We filed a claim and after numerous emails and 2 months later they send me a check for $12 (twelve) to cover the $900 worth of damages. This is the most insulting and unprofessional gesture they could have made. Even if I had bought the insurance, with the cost of the insurance and the deductible, I would pay $1000 anyway, so it makes no sense to buy. If this company had an ounce of integrity, they would offer to at least replace the MISSING parts of the chandelier. But no such luck. They are sadly just in it for the profit with no moral character. They should be reported to the BBB for their unethical behavior.