Express Money Center

Business Description:

Internet only Payday Loan Business

Categories

credit & loans

Sigrid's Review

Service

Total Experience

Will Recommend

Fairview, OR

Express Money Center

HORRIBLE!!

I strongly recommend not entrusting this company with your personal info. I applied for a loan on Wednesday morning, didn't hear anything from them until 10:30 AT NIGHT when I received an email saying I was "conditionally approved" but just needed to fax in my last two pay stubs and bank statement. I promptly did so, around 8:00 the next morning. I did not hear from them all day, until AGAIN at 10:30 AT NIGHT, I received an email saying my loan was denied, and it was ridiculously long and generic. The reasons listed were that it could have been outstanding loans, unable to verify information, etc, or "lack of customer interest / you withdrew your application." Excuse me?? I have no idea why my loan was denied. I sent an email to the company's manager earlier this morning and have not heard back. HUGE lack of customer service. I'm not even sure if it's a real loan company! The positive customer reviews are a joke and are probably made up! For TWO DAYS I waited on an answer from this company (I did email them once to inquire and they never answered) and really needed the loan. Now I'm left in the dark and am forced to try and find another source for money.

comments

Sigrid,

Thank you for your interest in an Express Money Center loan advance. We appreciate your honest opinion and feedback which is very important to us. Unfortunately, Express Money Center receives hundreds of loan request per day and each loan request is processed in the order in which we receive them. All loan advance approvals and denials are based on our underwriting guidelines. In your particular case, debt to income is the reason for your loan advance denial at this time. Thank you for choosing Express Money Center for your emergency cash needs.

Customer Service Dept.

Express Money Center commented on 02/01/2014