I think they did a good job. I am a first time customer of theirs, and I recently hired them to install new carpeting on my back porch. The technician who did the installation arrived on time to the appointment I scheduled, and he was friendly when he spoke with me. He got the carpet installed fairly quickly, and it looks great so far! I didn't experience any hassles with the carpet installation, and I'm happy with the way my porch looks.