Communications with the sales person was poor. Multiple phone calls were required before a call was returned. When I couldn’t get through by phone, I would drive over to the business. The order was finally placed and payment in full was required. Installation was scheduled for a Tuesday. The Thursday prior to that date, I received a phone call letting me know the installers were at my house wanting to start. I went back to the house and talked to the installer. He told me he didn’t know why the installation was scheduled for the following week because he was talking that week off. At 7:00 PM the installer called to let me know the job was done. I went over to the house to find the upstairs closet doors had been taken off when there was no work to be done on the second floor. There was a lot of carper left over. I measured the rolls and it was over 14 yards of carpet. I called Shelly the sales person and got no response. I called the store manager and was told that their best person did the measurements and he was surprised at the amount left over. He said he would get back to me and never did. The extra material and labor added about $1,300 to the bill.