Mr 's Review
Bought carpet from Kelly on his recommendation it would be a good 10 year normal wear carpet. We specifically asked him about a traffic pattern because we wanted to get a quality carpet. Within 6 months we started seeing a traffic pattern of matted down carpet from our bedroom. We took photos of the matted down carpet, they had an inspector come out and send a detailed report to the manufacturer. All acknowledging an issue, and they do not know why it is matting down so fast. However, no one would take the responsibility to replace the carpet. It is frustrating that we chose to support a small local business expecting better personsl customer service. Not only did they not stand behind their product, they did not stand up for their customer. Once the sale was made, we were on our own. We are planning on purchasing additional carpet for the basement yet we will not be purchasing from All About Floors.. In addition, we had them give us a quote for replacing tile in our shower, the guy who works with Kelly, never even got back with us with a price. So to our disappointment, All About Floors is NOT ALL ABOUT Customer Service. We are loyal customers and hate to give a bad review but we were willing to work with them to get it fixed, they simply turned their back on us not needing our future business apparently. I would not recommend.