comments

I am sorry Ms. Sokolow is unhappy with the fee we charged to service her vehicle. I feel it is important to elaborate on her experience at Terry's Car Care. Ms Sokolow original request was for us to locate an intermittent rattle/bumping noise that was accompanied by a vibration. After a road test and an inspection, we located the source of her concern. The procedure we performed included removal of the right front tire and inner wheel well. We then had to mechanically support the engine and remove the upper motor mount to service these items. If it was Ms. Solkolow's goal to locate the lease expensive repair facility to perform this service, I would suggest shopping prior to authorizing the repair. Anyone can post any price on the internet. The quality of the parts used, the warranty provided, the quality of workmanship, and the actual cost of the repair when actually performed can vary widely. Just as rent varies widely from city to city, so does the cost of overhead for the facility and the wages paid to the employee. Please remember the fee we charged also covered discovering the source of the customer concern, as well as servicing other items on the vehicle this customer failed to mention. This customer never discussed these concerns either in person or via telephone prior to this review. Please consider all of our posted reviews before judging our performance based on this one review.

Terry's Car Care commented on 05/03/2016