I bought a couple of 8x10 area rugs from Bendele Abbey Flooring & Rug. I'm remodeling my home. The second time I went into the store, the salesperson was very friendly. The first person I had worked with had been friendly and polite but not quite as friendly as the second salesperson I worked with when I went in again. It all depends upon the salesperson. I was able to find what I wanted, and the men came out and delivered the rugs and got them installed. Everything went great. I am planning to make another purchase from Bendele Abbey Flooring & Rug. I highly recommend Bendele Abbey Flooring & Rug!