Business Description:
At Hilton's Flooring, we are Arlington, TX flooring experts who will do a great job every time. We offer flooring, tiles counter tops, installation and fabrication.
Categories
Flooring
granite supplier
employment services
Hiltons Flooring
2800 W Division St, Arlington, TX 76012, USA
(817) 461-5189

Service

Total Experience

Will Recommend

Frances G.

Arlington, TX

Hiltons Flooring

Flawed tiles NOT in sample we chose & NO recourse!

Chris! I am surprised you want MY review. I complained about the cracked looking tiles, you sent someone out but NO Response from you! They were NOT in the sample and I am sorely disappointed with the floor and I would not recommend Hilton's to any of my friends.

comments

The reason the customer was upset is because they thought the tiles look like they have a crack in the tile. The day they called, I sent out our supervisor to look at the tiles. The tiles are designed like that and were the exactly what the customer ordered. After we sent out our supervisor, we called Mr. Gregory and ask him if there was something else he would like to do. He stated he knew they were not cracked, but his wife didnt like them and he would talk to her and let us know if they wanted to do something further. We never heard anything back from either of the Gregorys. When I saw the negative review, I called and spoke to Mrs. Gregory, she said she was never told by her husband that we called to see what could be done. She said she was very happy with the installers, but she felt like we should have done more than call her husband to find out the solution. I informed her we would be glad to call the factory and get them involved if the sample was different.

I dont know what we could have done different. We were told to wait until they contacted us back. Mrs. Gregory doesnt like the color she picked out, but feels this is our fault that her husband didnt communicate with her about us trying to make them happy.

Hiltons Flooring commented on 10/20/2017