The salesman from O'KRENT'S ABBEY FLOORING CENTER noticed that the product once arrived wasn't the exact thing we order, so he immediately contacted the manufacture, came out to our home to make sure the colors matched our floors. The installation was no mess no fuss. The installers finished up the project in one day and cleaned up behind themselves. What I like most is their customer care from sales to the installers. I am very satisfied with the results