We had an excellent experience. From the moment we walked into the store until the completion of the installation, the customer service we received was fantastic. We didn't know exactly what we were looking for at first, and we had made up our minds to go to another store. However, we stayed because of the time that was spent with us and the support we were given. Their staff members weren't at all intimidating, and they were strictly educational when showing us samples. We were given samples to take home, and we were surprised when the samples didn't meet our expectations. We were immediately provided with different samples that we could keep and use to make our decision easier. We had a hard time selecting from all of the choices, but we decided on a vinyl blank floor, which looks and feels like hardwood. The installation was done earlier than we could have hoped for, and it was done very professionally. We have a special bed that their staff had to take apart and put back together in order to complete the installation, and it went off without a hitch. The floor is so easy to keep clean, and it's almost waterproof. We've had it for a couple months, and we get so many compliments! No one can tell it's not hardwood! It really changed the look of our house. We will definitely be going back in the future for additional services!