Business Description:

TLC Electrical providing the Service You Deserve for the DFW Metroplex since 2003. We replace, repair and install everything electrical for your home and office.

Categories

electricians, home theater & automation, swimming pools & spas
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Steve's Review

Service

Total Experience

Will Recommend

Plano, TX

TLC Electrical

Not pleased wtih experience

TLC charges $69 to come out to the property. This is a pretty standard fee however, what they fail to share with you is their diagnostic fee is $300+. If I remember correctly, it's pushing the $400 range. They graciously role the $69 fee into that and suggest they are giving you a discount by giving you a VIP Plan for $99. In short, I eneded up paying $322 to have a light switched changed out. Failure to be transparent creates sticker shock and an unhappy experience despite the quality of the work. Having used multiple electrician companies over the years, I can tell you this is extremely high. With the VIP plan though, it only costs me $200+ in the future for a diagnostic test? By the way, that diagnostic check doesn't inlcude actual repairs. Have to say that I'm a first time and last time customer. Service tech was great but he was put into a position to defend the undefensible. Offering a warranty doesn't justify this level of cost. Can and have obtained equivalent service at much more reasonable prices. Unfortunate as I have multiple rental properties in the area. Would have been nice to have a partnership and not feel like you were raked across the coals.

comments

Hello Mr. Weightman,

Thank you for your feedback on your recent service experience. We always appreciate customer comments both good and bad as it helps us improve our customer service.

It’s true that dispatch fees are standard in our industry and now most service companies also offer customer loyalty plans as well. TLC’s VIP Customer Protection Plan creates loyal customers and in return our customers receive many immediate benefits including discounted dispatch fees for all service calls including emergency and after-hours, discounted pricing, preferential scheduling, and an electrical inspection. In addition, your VIP Customer Protection Plan is valid for all properties that you own in our Service Area, including rental, vacation, and commercial property.

All our practices are up front on our website and provided to you by our call takers when booking. Pricing is given up front by our technicians on site prior to doing any work. It is unfortunate that you were unable to be onsite and all transactions were only discussed over the phone. Your invoice for your service included three items: Dispatch Fee, VIP Plan, and Diagnostics. A repair was included as the technician also installed a customer provided switch at no additional charge.

We are sorry you did not receive the value and experience you expected and have reached out to you speak with you and discuss how we may make you satisfied with your service as well as a chance to keep you as a TLC customer.

TLC Electrical
817-424-2684

TLC Electrical commented on 01/10/2017