About a year ago I won a certificate for many offers, including a cruise 5 - day, 4 nights. My girlfriend and I were extremely excited about this tour, yet due to work, the expiring certificate, and her cosmetology graduation...we were unsure we would be able to follow through on this offer.

After speaking with Jennifer Maynard she was able to alleviate this, with a ton of practical information including referring us to another travel option (modified) that was 110% more cost effective than the original option.

What made this experience special and unique is that Jennifer was very cordial, and friendly yet professional. She explained that cruise's are better when you are able to enjoy looking at the ocean, so we upgraded to a balcony. She often take's cruises and was a wealth of knowledge when regarding this issue.

In the end I was worried about price, and when to pay yet Jennifer informed me of the general guidelines about purchasing through Odenza. We can get locked in to good deals as long as we initially pay the deposit and work off the rest of the balance before the time.

When dealing with Odenza I have had many experience a "shady" organization or unfulfilled promises. I believe these individuals were not speaking to a specialist such as Jennifer Maynard!

5 Stars all the way for amazing service, knowledge of vacation, and professional personable attitude!