Kim Hoang has been taking care of both my personal and business travel. Kim books for me, my family, and other employees. She is amazing. After working with Kim for some time what I appreciate most is - She can read my mind. Very important. I forget to mention crucial information but she does not forget to put this in or to remind me I need a rental car etc. Then Kim takes care of this for me also. She often is working late at night on time sensitive bookings for me. Hotel is full? Kim got us in. I can recommend without equivocation.