American Flooring LLC
- The Original American Flooring, a locally-owned and operated business has been servicing the Lansing MI area for over 18 years!
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Everything in the showroom was exceptional but installation left much to be desired.
My experience with American Flooring LLC started out with excellent service in the showroom. I worked with the owner and also with Jeremy. Both of them were exceptional. After that initial good experience, the installation process left a little bit to be desired. The guy who was supposed to measure flaked out and didn't show up for the appointment. I had to call and reschedule the measuring. Then the same guy who did the measuring was in charge of scheduling the installation. Again, he sort of flaked out and didn't get our job on the schedule until I called him. That set us back a few weeks. The installer got everything done in a timely manner except for the final trim pieces. It took him about ten days to come back to finish up the trim, another unexpected delay. All in all, American Flooring LLC is a good business. My experience in the showroom alone would have rated five stars but the follow-up installation process pulled my opinion down.