Our first impression of this company was positive. We had great communication with our sales rep, Ryan, up until the contract was signed then nothing at all-no information on what was taking place. We had to call the company every time we needed to know where we were in the process. The sales rep passed us off to two ladies . After speaking with the GM (supposedly there are two, both women), we were told that it was the sales reps responsibility to follow our account.
We signed our contract at the end of March 2015 and it is July 2, 2015 and our system still is not working. APS received paperwork from the company on April 13 but did not receive all of the required paperwork until June 28, 2015. Our system was installed on June 8, 2015. APS put in a rush order for turning on our system.
We had electrical problems once the system was installed. In the company's defense, they did send someone out to fix and the electrician went above and beyond.
I would love to recommend the company, but because of their non-existent customer service I cannot recommend. Also, at this point we don't know if the system will even function because it isn't operational yet. Both the hubs and I have held c-suite positions, and we feel the breakdown in communication is a management issue.