We had to do an escrow holdback on my house and Completely Floored had to work around a few things, so they were very flexible--and, I really appreciate their quality of work and was really impressed with it. I have another contractor doing some work and even he was impressed with the work they did. When I went over there to talk with the guy who was laying the plank flooring upstairs, I thought he was very cool, laid back, easy to talk to, and answered all my questions. They were flexible on payments and understanding. The quality of work was very good and I would definitely use them again.