Coastal Air, Heat and Refrigeration

Business Description:

Coastal Air has been a family owned business serving New England since 1990. We have extensively trained technicians who make sure the job is done right.

Categories

heating & air conditioning
Request an appointment

Varda 's Review

Service

Will Recommend

Value

Brookline, MA

Coastal Air, Heat and Refrigeration

So glad I found them.

I was doing some research online and found that Coastal Air had a top rating by the Better Business Bureau. I liked that they were a fairly large company and had been in business for a while. I also did some price-checking, and their prices were very competitive and fair.

In the past, I had had bad experiences with other companies and found that prices can really vary. You can pay 4 times more with one company than you would with another. A heat pump is a very expensive piece of equipment and, from what I understand, the installation and service is more important than the brand you pick. For this reason, the company that you choose to work with really matters.

Coastal Air installed a heat pump for me and everything turned out well. My heat pump had 2 pieces, one that goes in the apartment and one on the roof. It was critical to me that I get the heat pump and that it be installed correctly. I was in a time crunch and needed the installation done in time for heating season.

Mike was so wonderful. I particularly liked that he is Internet-savvy and available on his Blackberry, so it is easy to ask him a question and get a quick response. He also gave me his cell phone number, which I appreciated.

I was concerned about budget and cost savings, and Mike took time to explain the options to me in terms of what would cost less or more, and why. He was very patient, answered all of my questions, and never rushed me off the phone.

The people that Mike sent out to do the installation were great. He was in touch with them all day about the progress. Even when Mike was on vacation, he kept me completely informed via email. I would not hesitate to use Coastal Air again and I would definitely recommend them.