A bad situation made better
This is the first time I used his service: I have a rental property and the tenant had bedbugs. I didn't ever have to call and test the 24-hour emergency service availability, but I did call Stephen a lot. He was very attentive even though he's so busy! He was reassuring and helpful.
The thing that made me choose Biotech Termite & Pest Control in the first place is that Stephen offers a one-year guarantee: no other company would do that. Also, this was a costly service, but he seemed less expensive in comparison to other companies. Hopefully I won't need him again, but everything turned out okay and I would use his services again if I needed them!