I am absolutely ecstatic to give this review, as Aquarama Pools & Spas had THE BEST customer service I have ever encountered. They replaced a pool liner, which doesn't sound like a big thing unless you know our pool happens to be 40ft long plus steps, and 8.5ft deep. It's a really big pool. What is exceptional about this ordeal is that it began the week before Father's Day. Coming up on Father's Day weekend, we had the worst rain in Georgia since the history of when they started keeping track. The walls had to stop leaking to put this liner in. The week after Father's Day, we were hosting a party for about 80 people in our pool, so it was really important that it get done. But, because of the water leaking, they just couldn't do it. So, they actually set pumps down into the ground to keep pumping ground water getting in the pool out to the lake that happens to be next to us. I asked the young men working if they could come back tomorrow (meaning Father's Day Sunday), assuring that I understood if they couldn't, but that it would be extraordinary and worthy of me helping them out as well. One young man said they unfortunately did have plans for Father's Day, but that he would put me first on the list for Monday morning. Well, after they'd set the pumps and left, he came back a couple hours later to say he had talked to his wife and could actually make the next day work to put the liner in.

On Father's Day Sunday, when they were getting to the very deepest part of the pool, it looked like Hoover Dam because it hadn't stopped raining. Ground water exploded through the side of the pool, so these young professionals went and set more pumps into the ground, assuring me they would get it done. Monday through Thursday, they worked to get everything pumped and sealed. We had FIVE hoses pumping water into this 35,000 gallon pool toward the end. Once the water in the pool got to a point higher than the leak line, it was safe. They came back on Friday and finished it up. A technician came out Saturday morning to clean the pool AS we were setting up for this Saturday night party with 80 guests.

Aquarama went completely beyond what one can expect out of a company. They completely devoted themselves to providing good service, and I absolutely CANNOT say enough good things about them.