Pearson Chrysler Jeep Dodge
- 8250 West Broad St.
- Richmond, VA 23294 | View Map
- (800) 215-7538
- New & Preowned Chrysler, Jeep, and Dodge dealer.
- auto dealers
Amazed at the Service!
I was traveling through, from St. Louis, Mo, when a message came up on my 2017 Ram 3500, to “Perform Service.” I pulled into Pearson’s, and I was told that I needed an appointment. I was told that they required an appointment to even plug into my truck, to determine the fault, and they could schedule it for the next day! I have never experienced that, and baffled at how you could consider that Customer Service! Now I understand the poor rating on service. I was told by a local to take it Whitten Brothers Of Ashland Chrysler. They pulled me in, and checked to see if it was anything detrimental to my vehicle. They determined the problem, and were even able to squeeze me in for a Crank Case issue. I’m still amazed that any dealership could maintain a service department with that kind of mentality!