Pearson Chrysler Jeep Dodge

Business Description:

New & Preowned Chrysler, Jeep, and Dodge dealer.

Categories

auto dealers

Reviews

5 Stars

Richmond, VA

5

Very good experience from Sale to Service

I bought a Jeep Wrangler about a year ago. That experience and subsequent service has been great. I had a couple of very particular equipment demands that required service above and beyond the normal. Both Sales and Service have gone out of their way to keep me... Read More

1 Stars

Warrenton, MO

1

Amazed at the Service!

I was traveling through, from St. Louis, Mo, when a message came up on my 2017 Ram 3500, to “Perform Service.” I pulled into Pearson’s, and I was told that I needed an appointment. I was told that they required an appointment to even plug into my truck, to... Read More

5 Stars

Mechanicsville, VA

5

Great service from my service tech Doug!

i had my 2017 jeep wrangler in for service . it need oil change and it was leaking around the back doors when it rained. My service tech was Doug. He is awesome. He was very polite and as a woman we don't always get treated the same as our husbands. He was very... Read More

1 Stars

Richmond, VA

1

Service dept. would not do a repair covered in a service bulletin

The Service department at Pearson Chrysler Jeep Dodge Ram is doing a disservice to the community, not doing their due diligence to see if a repair would be covered by a service bulletin, instead charging customers when their repair should be free. Chrysler... Read More

1 Stars

Richmond, VA

1

Don’t waste your time....

Brought my car in for service. They had my car for two days, did not fix the problem, and then charged me $125. When I picked up my car they did not mention that it was still not fixed. Instead they insisted there was a completely different issue with my window that... Read More

1 Stars

Richmond, VA

1

Poor business practices

I left my Jeep with this dealer and when I picked it up they had cracked the side window. I reported it promptly and they asked me to bring it in. After taking another couple hours away from work to bring it in, they declined to accept responsibility for their... Read More

5 Stars

Midlothian, VA

5

Good Folks!

No hassle, fast, friendly and ACCURATE warranty service on my 2015 Wrangler. Next Jeep I buy, it's coming from Pearson. They walk their talk. Read More

4 Stars

Newport News , VA

4

Hands down best dealer I’ve worked with.

Specially ours salesman Doug Williams was overall AWESOME & professional. Himself as well at the general sales managers were honest, humble & sraight to the point. They worked with us on a great deal on a new ram 1500 Laramie. They accommodated my wife and I & beat... Read More

1 Stars

Richmond, VA

1

HORRIBLE Service Dept

i just have to say that the Service Department needs to educate their employees on proper Customer Service skills. I just experienced the RUDEST, snarkiest attitude I have seen in a long time. This place will NEVER have my business!!!! Read More

5 Stars

North Chesterfield , VA

5

New truck purchase

My husband is a pain when it comes to buying a new truck he researches for months looking for the best deal as well as going to several dealerships. Pearson beat out everyone by far. Sales Manager, Pete Bilodeau worked hard with the salesman for my husband to get... Read More

5 Stars

North Chesterfield, VA

5

New Ram Purchase

I highly recommend Salesman Phillip Dossou. When it comes to buying a new truck my husband is a pain in the $@!#%. He researches for at least 2 months before buying and when he finds the truck he wants he has to get it out the door for a certain price! Phillip... Read More

5 Stars

Greensburg, PA

5

Completely Satisfied!

Pearson had a 2016 Challenger R/T listed for sale on line. You are never quite sure what the car is, but the salesman (Doug Williams) provided answers to all my questions. Pearson agreed to sell the car as Certified Pre-Owned and I made a down payment since I was... Read More

1 Stars

Richmond, VA

1

Bait and Switch

The dealership baites you in with one vehicle to sell you another. They have a white Jeep Wrangler advertised for sale to lure you into their website. The Jeep has been there for 3 months. When you go to inquire about it they tell you it was sold and try to sell you... Read More

5 Stars

Canal Fulton, OH

5

Very well pleased

I worked with Remy and Phil. They worked very hard at getting the information I needed. I would highly recommend them for any new or used car needs. I would not hesitate to work with them again. Read More

1 Stars

Richmond, VA

1

Billed $252.30 for a part that didn't exist!

I was rejected for inspection at another shop because there was no air bag light on my panel (when you start car). I was sent to Pearson's. I was charged $251.30 to replace bulb (which included diagnostic). There still was NO airbag light. They claimed the seatbelt... Read More