Prospect Financial made the refinance process smooth and kept it moving with their great communication and helpful information all along the way. Our loan officer, Michael Hansen, was extremely polite, listening to all my concerns and responding with helpful advise or explanations. He kept in touch often to keep the process moving, and was never pushy or overbearing. I got lots of song and dance from other lenders, trying to sell their offers, but Prospect let the product and process sell itself. They didn't try to make it sound like something it wasn't. We couldn't be happier.