Business Description:
Paintless dent repair/ hail damage, frame and unibody straightening, glass replacement, wheel alignments, and shuttle service!
Categories
auto body repair & painting
Ultimate Auto Body Werks
2410 W Belleview Ave, Littleton, CO 80120, USA
(720) 420-9319

Service

Total Experience

Will Recommend

Christine E.

Denver, CO

Ultimate Auto Body Werks

Great work, could have better communication

I have been using Ultimate Auto Body Werks for a few years now and am mostly pleased with the work they have provided. On the positive side they fixed my car, and did a great job working with the insurance adjustor to make sure everything was in order. On the negative side they took forever with the work, my car was in the shop for over a month, and they kept saying they were going to call but never called, I had to call them back multiple times to get ahold of them. The ownership has changed recently so am hoping this is just happening as the business is transitioning to the new owner. Overall I am happy with how the work has gone, just wish they had better communication with their customers.

comments

I AM SORRY THAT YOU FELT LIKE WE DID NOT COMMUNICATE WITH. WHEN I STARTED THIS SHOP THAT WAS MY GOAL TO PROVIDE GOOD COMMUNICATION, AS WE HAVE GROWN IT IS DIFFICULT TO CALL 40 CUSTOMERS EVERYDAY SO AS WE GROW WE WILL BE LOOKING AT AUTOMATED CALLING OR EMAIL UPDATES. I SPEND MOST OF MY TIME ON THE PHONE FOR 7 HOURS WITH INSURANCE COMPANIES THAT PART IS VERY TIME CONSUMING. PARTS HAVE BEEN A MAJOR ISSUE LATELY WITH THE DEALERSHIPS. I HOPE TO ERAN YOUR BUSINESS AGAIN.
SORRY THIS IS IN CAPS BUT MY CAP LOCK BUTTON IS STUCK....
THANK YOU
DEBRA

Ultimate Auto Body Werks commented on 02/13/2017